Developing Process Model for Management of Knowledge-Intensive Organization – A Case Study of a Hospital

This study explores knowledge management practices in a Malaysian public healthcare organization. Knowledge management has gained much attention not only from business enterprises but also in other fields such as education, urban planning and development, governance as well as healthcare and has allowed for an enterprise-wide structure to be put in place to promote efficient and effective decision-making process. As a result, many organizations are now more serious about managing knowledge and embracing the concepts associated with knowledge management to remain competitive, or even to survive. Healthcare practitioners are a knowledge-based community that depend heavily on knowledge management activities. However, little study has explored the processes used by practitioners in managing knowledge as one of the intellectual assets of the business. Hence, this paper focuses on knowledge management practices among medical staffs particularly on how they build their knowledge schemes, scan for knowledge and use knowledge in their organizations. The paper\u27s primary goal is to examine how medical staffs employ knowledge management processes to the benefit of their clinical routines and ultimately to develop a knowledge management model for disease management. Theoretically, this study aims to provide a model that will add to the existing models on knowledge management processes; extend the initial model used in this study; examine the contribution of different knowledge workers to the model as well as guide practitioners in understanding, acquiring and applying knowledge effectively. By adopting an interpretive case study approach, two distinct roles of medical staffs were selected to reflect how knowledge management process is being practiced in their organization

A Sign Language to Text Converter Using Leap Motion

This paper presents a prototype that can convert sign language into text. A Leap Motion controller was utilised as an interface for hand motion tracking without the need of wearing any external instruments. Three recognition techniques were employed to measure the performance of the prototype, namely the Geometric Template Matching, Artificial Neural Network and Cross Correlation. 26 alphabets from American Sign Language were chosen for training and testing the proposed prototype. The experimental results showed that Geometric Template Matching achieved the highest recognition accuracy compared to the other recognition techniques

Investigation on the functional requirements for talent management system – a case of performing arts freelancers in Malaysia

This study examines job seeking and hiring process between free�lancers and agency or event organizer in performing arts industry in Malaysia. The main aim of this study is to develop a set of system functional requirements for Talent Management System – a job portal that can be used to automate and computerized job seeking and hiring process. To achieve the aim, the study employed a qualitative research approach and followed an object-oriented analysis and design with the Unified Process methodology. A total of 10 interviews were conducted with freelancers, agencies, and organizers to gain an in-depth understanding of the process, constraints, and concerns about the current practice. The finding from this study highlighted the important system’s functions and provides guidelines on the system design and implementation. Hence, it offers some insights to the system developers who will be working on a similar system. Additionally, this study adds some knowledge to the literature related to talent management system and performing arts. Future studies may want to further design the data access layer, system interfaces, controls, and security

Developing a knowledge management process model for healthcare organizations / Nurhidayah binti Bahar

This study explores knowledge management practices in healthcare organizations. Healthcare practitioners are a knowledge-based community who depend on knowledge management activities and embracing ICT in search for better service quality for their organizations. It is evident that healthcare is a highly knowledge-intensive industry that can establish a learning organization, implement knowledge management and establish competitive edges. However, little studies have explored in the knowledge management process in clinical environment. This study's primary goal is to examine how clinicians (doctors and nurses) employ knowledge management process and so develop a knowledge management model. This study focuses on knowledge management practices among clinicians particularly on how they build their knowledge schemes, scan and use knowledge and how they use ICT to facilitate the process. By adopting an interpretive case study approach, two distinct roles of clinicians were selected to reflect how knowledge management process is being practiced in their organization. This study aims to provide a process model that will add to the existing models on knowledge management process; extend the initial model used in this study; examine the contribution of different clinicians to the model as well as guide practitioners in understanding and applying knowledge effectively

The use of using social networking sites in teaching and learning among educators and learners

This study aims to explore how learners and educators use social networking sites (SNSs) for education-related activities and identify the factors that influence their usage. The study was conducted at a private institute for higher learning (IHL) in central Malaysia involving learners at different levels of study and educators from various positions. A total of 200 respondents consisting of 100 learners and 100 educators participated in the self-administered questionnaire. Chi-square and regression analyses were used to determine the significance of demographic factors (education and gender) and other factors such as perceived privacy (PP), perceived security (PS), perceived trust (PT), web experience (WE), computer anxiety (CA), social norms (SN), enjoyment (ET), desire to give information (GV) and desire to get information (GT) towards their intention to use SNSs. The findings illustrate that other than external factors, demographic factors also influence the use of SNSs for both learners and educators. Copyright © 2019 Inderscience Enterprises Ltd

Organizational commitment and job satisfaction among staffs in an oil and gas company

This paper explore organizational commitment relationship towards job satisfaction among staffs in an oil and gas company in Sarawak, Malaysia. Participants included 70 staffs from the engineering department of the company where they responded to a set of questionnaire containing 7 demographic questions, 62 survey items (instruments: Organizational Commitment Questionnaire, Job Satisfaction Survey, and two pre-determined answer questions) hosted by the researcher. Results indicated that only affective commitment was significant and positively related on all aspects of job satisfaction, while normative commitment was only negatively related on one aspects (operating conditions) and continuance commitment on three aspects (operating conditions, promotion, and nature of work) of job satisfaction. The most rewarding aspect of job satisfaction as a staffs in the company was “Pay” (47 responses), and the most frustrating aspect was “operating conditions” (16 responses). A highest number of the respondents were between 26 to 30 years old, Malay, Male, and worked in the company for less than 6 years. Gender was the only demographic variable to have a possible mitigating effect on organizational commitment and job satisfaction

Understanding User Requirements for a Senior-Friendly Mobile Health Application

The advancement of mobile technologies has motivated countries around the world to aim for smarter health management to support senior citizens. However, the use of mobile health applications (mHealth apps) among senior citizens appears to be low. Thus, drawing upon user expectations, the present study examined user requirements for a senior-friendly mHealth application. A total of 74 senior citizens were interviewed to explore the difficulties they encounter when using existing mobile apps. This study followed Nielsen’s usability model to identify user requirements from five aspects, namely learnability, efficiency, memorability, error, and satisfaction. Based on the results, a guideline was proposed pertaining to usability and health management features. This guideline offers suggestions for mHealth app issues related to phrasing, menus, simplicity, error messages, icons and buttons, navigation, and layout, among others. The study also found that speech recognition technology can help seniors access information quickly. The proposed guideline and findings offer valuable input for software and app developers in building more engaging and senior-friendly mHealth apps